Frequently Asked Questions
1. Program. Delivery of orders
2. Delivery methods
3. Methods of payment
4. Stock info
5. When does it reach me?
6. Return policy
7. Change / Cancel order
8. What happens if I refuse a delivery order? (i.e. I refuse to receive it when it is brought home to me)
9. What happens if I place an order with several products and one of them is not available in stock?
10. Why do you need my data?
11. What do you need the CNP (personal identification number) for?
12. The title of the product does not match the description and image – what do I do?
1. Program. Delivery of orders
For orders sent online, the store is open NON-STOP.
For telephone orders, we are waiting for you at +40 745 312 637, from Monday to Friday, between 9:00 and 15:00.
After launching your order, you will receive, as soon as possible, a confirmation e-mail or text message.
Important: if you do not receive a confirmation of your order within 24 hours of launch, please contact us again, as your order may not be registered.
When placing the order, you can specify whether you want the delivery to be made by express courier. If you do not specify anything in this regard, the delivery will be made by couriers or transport companies approved by us. The postal package will be sent by our company within 2 – 4 working days from the order confirmation, if the respective product is in stock.
We deliver anywhere in the country, using the delivery method and term of your choice when placing the order.
All products are in the original, sealed packaging of the manufacturer. Certificates of conformity are available on request for each product.
Important: the delivery of the products is ensured within the available stocks.
2. Delivery methods
We deliver both through our couriers and through fast courier companies (Fan Curier, GLS, URGENT CURIER, or any other company of your choice).
– delivery time – 2-5 working days max, depending especially on the availability of products;
– all delivery fees are borne by the customer;
– with cash on delivery;
For deliveries made through the Romanian National Post Company, the postal package will reach you within 1-5 working days of shipment, but this interval may vary and depends strictly on the Romanian Post. You will receive a notice from the post office to which you belong that will notify you of the existence of a package in your name and the amount to be paid when picking it up.
Postage is borne by the customer.
Express courier companies:
– in any area of the country, and where there are no offices of these courier companies, an additional fee per / km is charged from the nearest office to the destination of the package (the fee varies depending on the courier company)
– permissible weight: no limit
– you can find the delivery fees on the website of the courier companies
– delivery time: 24 hours directly to your door
– the delivery time may change depending on the possibilities of the courier company
Postage is borne by the customer.
3. Methods of payment
Cash payment.
Payment in cash is made in RON, in full, upon delivery or collection of products from our headquarters. The value of the products is the one from the moment of the telephone confirmation of the order. In case of delivery of the products by the Romanian Post or courier, the payment will be made to the commission agent who performs the delivery, or to the post office.
Payment for picking up products from our headquarters.
When picking up the products from our headquarters, you can pay cash, promissory note or CEC file. In case of promotions, the respective products are paid before delivery, by payment order or any other option agreed by the parties.
Payment order.
You can make the payment by payment order, after issuing a pro-forma invoice, issued by S.C. WMS Scales Technology S.R.L., following the telephone confirmation of the order with a sales consultant. The delivery of the goods is made after the confirmation of the payment, in the account below of the issued pro-forma.
Company Name: S.C. WMS Scales Technology S.R.L.
Registered office: Făgetu Ierii, 54, Iara commune, Cluj county, postal code 407321;
Working point: Vidului Street, no. 7, Florești-Cluj commune, Cluj county (industrial area);
Unique Registration Code: RO 36898213;
Nr. of order from the trade register: J12 / 25/2017;
Account RON: RO72 BTRLRONCRT 037 9590 401;
With EUR: RO22 BTRLEURCRT 037 9590 401;
Banca Transilvania;
Mobile: +40 745 312 637,
email: office@centrul-de-cantare-si-balante.ro.
4. Stock info
If one or more of the products you order are not currently in stock, you will be notified by phone or email, and you will be given a deadline for delivery. The exact delivery time can only be communicated by the sales consultant to the telephone number +40 745 312 637. Some products may change their packaging before we make the image changes within the site, but the product remains unchanged in terms of composition, quality and weight.
5. When does it reach me?
Not all products presented on the site are available in our personal warehouse.
If the product is in stock, you can pick it up between 9.00-15.00, after the telephone confirmation of the order from our warehouse, or you can set a date and time for delivery by phone.
On the day of sending the package you will be contacted by one of our representatives.
6. Return policy
Products purchased remotely can be returned according to O.G. 130/2000 (governmental decree). They may be returned, in their original packaging and in the same condition in which they were received, within 10 working days of receipt, without penalty and without invoking any reason. The return of the products will be made at the customer’s expense, using the same transport service with which the shipment was made. SC WMS Scales Technology S.R.L. will return the value of the order within 30 days from the date of written termination of the contract. The amount refunded as well as the return conditions do not include transport costs. Products that show physical changes, bumps, scratches, defects, etc. are not accepted for return. The conclusion of the contract takes place at the moment of issuing the fiscal invoice, not at the launch of the order or the issuance of the automatic confirmation of receipt of this order.
Products that do not comply with the specifications on the invoice issued at the time of sending the product, may be returned without incurring additional costs from the customer, following a written or telephone notification, which will specify the nature of the lack of conformity. The customer can request the return of the value of the product or the replacement with another product. If S.C. WMS Scales Technology S.R.L. cannot replace the product with a compliant one, the value of the product will be refunded.
In the event that the purchased product is malfunctioning, or has manufacturing defects, it will be replaced with a functional product, provided that a written notification was sent to S.C. WMS Scales Technology S.R.L., or that the product was brought to our warehouse within 48 hours of receiving it.
The cost of transporting the returned products from the customer to S.C. WMS Scales Technology S.R.L. is the responsibility of the customer, as well as the return of the replaced products.
7. Change / Cancel order
Orders can be modified / canceled on the same day with the launch of the order, by phone at +40 745 312 637, or by e-mail at office@centrul-de-cantare-si-balante.ro.
Important: the delivery of the products is ensured within the available stocks.
Upon delivery, the products will be accompanied by the following documents:
-the original invoice;
-guarantee certificate;
-EC certificate of conformity;
-other certificates (if applicable)
Payment for purchased products is made upon delivery, in cash. For legal entities, payment by payment order is also accepted, in which case payment is made before delivery. When placing your order, you can mention in the “Order Comments” section that you want to use these payment methods.
In this situation you will be contacted and / or you will receive an e-mail with the necessary data to make the payment.
All prices shown do not include VAT.
8. What happens if I refuse a delivery order? (i.e. I refuse to receive it when it is brought home to me)
The order arrives back in our store.
If the reason for the refusal of the order is justified (expired, damaged products, not in accordance with the specifications and descriptions on the site), you can choose either to replace the unsuitable products as soon as possible, or to completely cancel the order, without any obligation from you.
If the reason for the refusal is not based on the above criteria, the rejected order will be returned to the store, and if you place another order in the future, you will have to pay in advance for it to be honored.
9. What happens if I place an order with several products and one of them is not available in stock?
You have several options.
One of them would be to receive the products in stock within the set time, and to wait until the product becomes available again, and it will be delivered to you automatically, as soon as it arrives in the warehouse.
Another option is to give up the product and return with an order that contains it later.
You can also cancel the order completely, and place another order at a later date.
10. Why do you need my data?
Personal data is written in the corresponding form, accessible from the user menu, which you must fill in correctly and completely, for two reasons:
* only if you have filled-in the complete and correct data can you be sure that you receive the ordered products, because if, for example, the phone number is not valid, we cannot call you to confirm the order; if the address is not complete, we can send the products elsewhere, and you risk not receiving them anymore, etc.
* accounts with incomplete data are considered untrustworthy and an order placed on such an account may not be considered.
11. What do you need the CNP (personal identification number) for?
The CNP of individuals is the equivalent of the RO tax code of legal entities, and is required for the legal completion of the tax invoice you will receive upon delivery of products.
The CNP also helps us determine if the person placing an order is of age or not; people under the age of 18 need parental consent and confirmation if they place an order.
12. The title of the product does not match the description and image – what do I do?
Please let us know either by e-mail or by adding a comment to that product. Due to the fact that the store will have many products, such errors may creep in, so thank you for reporting them to us.